We’re Happy to Help!

We’re Happy to Help!2024-06-18T20:30:52+00:00

We’re always open via text or email!

We’re always open via text or email!

We’re always open via text or email!

Frequently Asked Questions

Do you do Christmas Lights?2024-09-04T20:28:24+00:00

Yes! Our lighting system is designed for all holidays with a plethora of options for traditional or newer designs.

What kind of warranty does Prism offer?2024-07-12T18:35:42+00:00

We offer a lifetime warranty for parts and a 3-year concierge service–meaning all labor and parts are provided for free with customer service representatives gladly looking to provide for your every need. That makes our warranty one of the longest in the industry.

What are your hours of business?2024-06-12T18:20:30+00:00

We’re open from 9-5 every weekday. If you call or text on the weekend or outside of hours, we’ll gladly respond as soon as we can.

How many lights do you provide?2024-06-12T18:22:26+00:00

We have over 18X4 PureBrightTM LED lights per linear foot compared to less than 2X3 LEDs per linear foot of our competitors. In other words, we have thousands upon thousands of lights that we install on your home with lights addressable every 10 cm. Our PureBrightTM Lights are also equipped with a dedicated white channel, making them more energy efficient than RGB white.

How long is the installation process?2024-07-12T18:38:17+00:00

Since our Invisitrax™ system is built for efficiency, we should be able to install your system in 1-2 business days. The install time may be longer depending on the complexity of the home.

What happens when I apply for a free quote?2024-06-18T20:20:02+00:00

We will connect with you via call or text to schedule a time that works best for you to come take measurements of your home. Using state-of-the-art technology, we will generate a model of your home to get precise measurements of your soffits and eaves. By the end of our visit, we will hand deliver your customized quote and answer any questions you may have.

You do not need to be home for either portion of the quoting process (taking measurements or dropping off the quote), but we would love to see you if you are available!

How bright are PureBright™ Lights?2024-06-18T20:34:31+00:00

PureBright™ Lights are bright enough to turn off some solar-powered landscape lights 10 ft away. Since PureBright™ Lights have a dedicated white channel, they can turn on using a cool RGB white or a warm white. You can adjust the brightness for a more subtle, low-toned appearance or choose to shout out the colors of your favorite sports team!

Can I have spaces between my lights like Jellyfish and Trimlights?2024-06-18T20:32:07+00:00

Yep! Our lights are addressable every 10 cm, or every 6 individual PureBrightTM LEDs. You can change the lights for holidays or for the aesthetic you’re wanting with just a tap in our app!

How much do PureBright™ Lights cost?2024-06-19T22:20:06+00:00

That’s a great question! For an exact price, we’d be happy to to come take measurements of your home by submitting a request for a free quote! We also do offer a Price Match Guarantee for any other offers you’ve received. All quotes come with a free bonus of solar landscape lights as well (regardless of whether you decide to purchase now or not).

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